Privacy Policy

Account Information: When you create an account, we collect your name, email address, phone number, organization name, and business details (GSTIN, PAN, etc.).

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and session duration.

Transaction Data: When you process sales, purchases, or payments through our platform, we collect transaction details, payment information, and related business records.

Device Information: We collect device type, operating system, browser type, IP address, and other technical identifiers to improve our services.

Cookies: We use essential cookies for authentication and session management, and optional analytics cookies to improve your experience.

To provide and maintain our business operations platform, including inventory management, POS, procurement, and analytics services.

To process transactions and maintain accurate business records for your organization.

To send you service-related notifications, updates, and support communications.

To improve and personalize your experience with AI-powered insights and recommendations.

To ensure security, detect fraud, and prevent unauthorized access to your account.

To comply with legal obligations, including GST filing support and financial record-keeping requirements under Indian law.

Your data is stored on secure servers with industry-standard encryption (AES-256 at rest, TLS 1.3 in transit).

We implement role-based access controls (RBAC) to ensure only authorized personnel within your organization can access sensitive data.

Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

We maintain comprehensive audit logs of all data access and modifications.

Backups are performed daily and stored in geographically separated locations within India.

We do not sell your personal data. Your business data belongs to you.

We may share data with trusted service providers who help us operate our platform (hosting, payment processing, email delivery), under strict data processing agreements.

We may disclose information if required by Indian law, court order, or government authority, including compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity with prior notice.

Access: You can request a copy of all personal data we hold about you.

Correction: You can update or correct your personal information at any time through your account settings.

Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.

Data Portability: You can export your business data in standard formats (CSV, JSON) at any time.

Withdraw Consent: You can withdraw consent for optional data processing (analytics, marketing communications) at any time.

To exercise these rights, contact us at privacy@uneora.com.

Active account data is retained for the duration of your subscription.

After account closure, we retain essential business records for 8 years as required by Indian tax and accounting regulations.

Usage analytics and logs are retained for 2 years for service improvement purposes.

You may request early deletion of non-essential data at any time.

Uneora is a business platform not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

We may update this privacy policy from time to time. We will notify you of significant changes via email or through an in-app notification at least 30 days before the changes take effect.

Your continued use of Uneora after changes become effective constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or our data practices, contact us at:

Email: privacy@uneora.com

Address: 123 Business Park, Sector 62, Gurgaon, Haryana 122001, India

Data Protection Officer: dpo@uneora.com